SUPPORT

Support

Report a problem or suggest an improvement through the support form. Do not include passwords, payment-card details, government identifiers, or sensitive personal information.

The form is hosted by Google. The form does not request your Google Account email address. Information you voluntarily enter is used to review the report and improve Lockeigo.

If a Live Activity does not appear

1. Open the Lock Screen tab and tap the button to start display.
2. Confirm that Live Activities are enabled for Lockeigo in iOS Settings.
3. Check your network connection. APNs and iOS delivery are best effort.
4. Use a Widget as a stable fallback when needed.

Stop automatic Live Activity display

Use the in-app stop button. This ends the current Live Activity and sends an authenticated deletion request for the Azure delivery registration. Disabling Live Activities for Lockeigo in iOS Settings also stops automatic delivery. Removing a Live Activity only from the Lock Screen may be treated as a recoverable system ending, so use the in-app stop button when you intend to withdraw consent.

Delete local learning data

In Settings, select the command to delete all learning records. This removes decks, review history, bookmarks, and display settings stored by the app on the device. App Store purchase history remains managed by Apple.

Privacy rights requests

To request access, correction, deletion, restriction of use, cessation of third-party provision, or information about the purpose of use under Japan’s Act on the Protection of Personal Information, email englishhub0001@gmail.com with the subject “Lockeigo Privacy Rights Request.” See the Privacy Policy for the procedure.

Seller address and telephone request

Under Japan’s Act on Specified Commercial Transactions, request the seller’s address and telephone number using the email address and subject shown in Seller Information. The information will be provided by email without undue delay and without charge.